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Products purchased from Serenecozyaroma may be returned within 30 days of delivery, provided they are in their original condition, unused, and in the original packaging. Custom-made or installed products may have different return terms as specified in your service agreement. We want to ensure your complete satisfaction with every purchase.
To initiate a return, please contact us at help@serenecozyaroma.world or through our contact page with your order number and reason for return. We will provide you with return instructions and a return authorization number. Our customer service team is here to assist you throughout the return process and answer any questions you may have.
Once we receive and inspect the returned product, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error. We strive to process refunds as quickly as possible to minimize any inconvenience.
Custom-designed or personalized organization products are generally non-returnable unless there is a manufacturing defect or error on our part. Please contact us to discuss any issues with custom products. We work closely with you during the design process to ensure the final product meets your expectations.
If you need to cancel installation services, please contact us at least 48 hours before the scheduled installation date. Cancellation fees may apply as specified in your service agreement. We understand that circumstances can change, and we'll work with you to find the best solution.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Your satisfaction is our priority, and we take product quality seriously. We'll resolve any issues promptly and professionally.
For questions about returns or to initiate a return, please contact us at help@serenecozyaroma.world or visit our contact page. Our customer service team is available to assist you with any return-related inquiries and ensure a smooth process.